Clients come to law firms because lawyers are problem-solvers. Human- centered design is an approach to problem solving that gives law firms a competitive edge and helps them attract and retain clients. This approach works because all clients are people and/or act through their people – their humans.
Law firms can reap financial rewards by investing in culture where employees feel supported and ready to do their best work. Culture is not about fun snacks and office parties (though these things can help) it is about allowing everyone in the firm to show up as themselves.
Design thinking is one of the key pillars for my work with clients. I believe that we can apply the designer’s mindset for our careers and the rest of our lives. When we do, we remain open to the possibilities.
