Inspired by human-centered design and shaped by years of firm experience, we help midsized law and financial services firms design high-performing cultures that retain top talent, reduce risk, and deliver exceptional client service.
High-Performance Culture: Good for People, Great for Profits
Ready to design a culture that attracts top-performers and makes them want to stay? Working with us will help you:
- Attract and retain top performers in a competitive market
- Improve client satisfaction through aligned, high-performing teams
- Reduce turnover and the hidden costs of misalignment
- Build a culture that supports both performance and accountability
How to Embed High-Performance
BE HUMAN-CENTERED
BE TRANSPARENT
BE DATA-DRIVEN
BE SUSTAINABLE
We Believe
- You know your firm best – we are here to help you turn that knowledge into action.
- One-size does not fit all – you will co-create solutions tailored to your firm’s goals, priorities, and values.
- Good ideas can come from anywhere and anyone – we encourage you to explore ideas from many sources.
- Facilitated sessions lead to smart decisions – we create an environment that fosters open communication, focused discussions, and collaboration.
About the Resourceful Lawyer
Hi, I’m Katherine, the Resourceful Lawyer.
I entered the legal field as an outsider, coming from a teaching background with no connections to the business world. This may explain why my law firm journey was filled with what I thought were “mistakes” – like expressing concern about balancing a career and family. Despite being recognized as a capable lawyer, I was told I lacked the “right personality” for partnership and left, believing the fault was mine.
Over time, I realized I was not alone. Many would-be top-performers find their paths blocked because they didn’t “fit” with the firm culture. I became determined to stop this costly talent drain so that top-performers could reach their full potential. My breakthrough came with design thinking, a problem-solving approach used by innovating companies to design the produces and services we all know and love. (If you’re reading this in an iPhone, you know who I mean.) Initially skeptical about its relevance to culture, I soon recognized that its transformative power could be harnessed for tricky human problems like equity, inclusion, and firm culture.
Leveraging my insights from time in a mid-sized law firm, and my knowledge of design thinking, I developed a framework for people-centered strategies that enhance retention, productivity, and profitability. My Performance-Culture Framework will not tell you what you should do. It’s a human-centered framework that guides you to solutions that fit your firm.
Recent Articles
Designing for Equity: The Case for a Human Centered Approach to Law Firm Gender Equality
Gender equity is a complex, multi-faceted issue without a one-size solution. It’s also the kind of issue human-centered design was, well, designed to address.
3 Essential Strategies for Law Firm Growth
Lawyers in mid-sized firms know how important PPP is to attract and keep top talent. This post explains three things law firm leaders should focus on to grow profitability.
Law Firm Growth & Profitability Trends – August 2024
We roundup the latest stats and trends that law firm leaders need to know. A rosy future is predicted for the second half of 2024, and there are opportunities that your firm can leverage for long-term growth and profitability.