Every Law Firm has a Wicked Problem – Here’s How to Solve It

Lawyers are no strangers to complex challenges—those intricate, multifaceted issues that defy easy solutions. And from the courtroom to the conference room, we solve these problems for our clients every day. But what about challenges within your law firm? Issues like diversity, equity, and inclusion, hiring and keeping top talent, attracting and retaining valuable clients, …

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Human-Centered Design for Law Firms

Human-centered design is not new but has yet to find a home in the legal profession. This article explains what human-centered design means for law firms.

What is Law Firm Service Design?

A Holistic Approach to the Client Experience Service design is an approach that focuses on the quality of the client experience as a driver of value for both the client and the law firm. It enables law firms to better understand how the client interacts with the law firm during every step of the engagement. …

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Design Sprint Basics for Lawyers

Lawyers are no strangers to complex legal problems or the diligent research and analysis it takes to solve them.  As law firm leaders, we apply a similar approach to the goals and challenges typical of law firm life, such as siloed practice groups, strategic planning, and business development efforts. Solutions to those challenges, however, often …

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Why Cultivating Your Law Firm’s Culture is a Smart Business Strategy

Law firms can reap financial rewards by investing in culture where employees feel supported and ready to do their best work. Culture is not about fun snacks and office parties (though these things can help) it is about allowing everyone in the firm to show up as themselves.

What Lawyers Can Learn From Designers

Design thinking is one of the key pillars for my work with clients. I believe that we can apply the designer’s mindset for our careers and the rest of our lives. When we do, we remain open to the possibilities.