Service design is a powerful strategy for law firms looking to boost profitability, attract and retain clients and top talent, and achieve market superiority. Here are some quotes to inspire you to tap into the power of service design at your law firm.
Maybe even more than most people, lawyers resist change. Law firm leaders often protest “but that’s the way we’ve always done it” or “it’s worked fine for the last XX years.” But it isn’t 1980 now – or even 2019. A post-pandemic law firm needs a post-pandemic strategy. One that is not stuck in the past; one that is ready to adapt and change as clients’ needs evolve. Applying a designer’s mindset can help you make that choice with clarity and confidence.
Law firms can reap financial rewards by investing in culture where employees feel supported and ready to do their best work. Culture is not about fun snacks and office parties (though these things can help) it is about allowing everyone in the firm to show up as themselves.
Design thinking is one of the key pillars for my work with clients. I believe that we can apply the designer’s mindset for our careers and the rest of our lives. When we do, we remain open to the possibilities.
