Gender equity is a complex, multi-faceted issue without a one-size solution. It’s also the kind of issue human-centered design was, well, designed to address.
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Lawyers in mid-sized firms know how important PPP is to attract and keep top talent. This post explains three things law firm leaders should focus on to grow profitability.
We roundup the latest stats and trends that law firm leaders need to know. A rosy future is predicted for the second half of 2024, and there are opportunities that your firm can leverage for long-term growth and profitability.
The characteristics and strengths that make lawyers excel can backfire when confronted with internal decision-making. Fortunately, when applied effectively, these same characteristics can also enhance decision-making processes. Whether you’re a managing partner, part of the executive committee, or an aspiring leader in your firm, understanding this dynamic is crucial for steering your organization towards success.
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Losing clients is not just painful, it’s costly. Learn how to improve your law firm’s chances of retaining more clients.
Human-centered design is not new but has yet to find a home in the legal profession. This article explains what human-centered design means for law firms.
Service design is a powerful strategy for law firms looking to boost profitability, attract and retain clients and top talent, and achieve market superiority. Here are some quotes to inspire you to tap into the power of service design at your law firm.
Client experience isn’t just a buzzword, it’s an imperative. These stats show why.
Whether your firm is rolling out a new tech platform, implementing a new marketing strategy, or launching an innovative project, getting buy-in from attorneys is crucial.
Law firms often spend a lot of time and energy on external communication such as responding to RFPs, drafting deal points, or making a closing argument. Internal communication, on the other hand, is often left to chance. We suggests several strategies for improving internal communication and explain why it is so important to the growth and success of your firm.
Embracing essential technology tools is no longer optional for small to mid-size law firms; it is a necessity for success in today’s digital age. From robust practice management software to secure client communication tools and cloud-based storage solutions, the right technology empowers firms to streamline operations, enhance client service, and gain a competitive edge.
Technology is a hot topic in just about every industry and law is no exception. To get the most out of their investment in technology, firms need to first ask what needs they want technology to meet.
Project management has been around for decades, but it is a new concept for legal professionals. This article goes through some basics of project management that every lawyer should know.
Firms that adapt to meet the evolving needs of their clients have a distinct advantage. Learn how your firm can use service design to gain an edge over the competition, win more bids, and maximize profits.
Clients come to law firms because lawyers are problem-solvers. Human- centered design is an approach to problem solving that gives law firms a competitive edge and helps them attract and retain clients. This approach works because all clients are people and/or act through their people – their humans.
Product designers have used journey mapping for years because they know it is a powerful tool for creating things people want to buy and use. We can do the same in a service-based business. The better you understand your clients, the more likely they will come back.
Maybe even more than most people, lawyers resist change. Law firm leaders often protest “but that’s the way we’ve always done it” or “it’s worked fine for the last XX years.” But it isn’t 1980 now – or even 2019. A post-pandemic law firm needs a post-pandemic strategy. One that is not stuck in the past; one that is ready to adapt and change as clients’ needs evolve. Applying a designer’s mindset can help you make that choice with clarity and confidence.
Law firms can reap financial rewards by investing in culture where employees feel supported and ready to do their best work. Culture is not about fun snacks and office parties (though these things can help) it is about allowing everyone in the firm to show up as themselves.
Design thinking is one of the key pillars for my work with clients. I believe that we can apply the designer’s mindset for our careers and the rest of our lives. When we do, we remain open to the possibilities.