10 Quotes to Inspire Law Firms to Embrace Service Design
What is Service Design?
In a nutshell, service design is a holistic approach to ensuring a service meets the client’s needs. It involves assessing and improving the people, processes, and infrastructure involved in delivering an excellent client experience.
How Does Service Design Help Lawyers?
Excellent client service is directly linked to higher profitability, better client retention rates, attracting and keeping top talent, and achieving market superiority.
10 Quotes to Inspire Service Design in Law Firms
These are some of my favorite quotes to inspire you to leverage excellent client service into higher profits.
To innovate, we must design experiences with intent, guided by a profound understanding of people and purpose.
Robert Brunner, Founder of Ammunition
Design is one of the few disciplines that is a science as well as an art. Effective, meaningful design requires intellectual, rational rigor along with the ability to elicit emotions and beliefs.
Debbie Millman, Host of the Design Matters Podcast
Thinking like a designer can transform the way you develop products, services, processes, and even strategy.
Tim Brown, chair of IDEO
Service design choreographs processes, technologies, and interactions within complex systems in order to co-create value for relevant stakeholders.
Birgit Mager, Service Design Network
Design creates culture. Culture shapes values. Values determine the future.
Robert Peters, Canadian designer and educator
Service design is about making the service you deliver useful, usable, efficient, effective, and desirable.
Lou Downe, Author of “Good Services”
Design is intelligence made visible.
Alina Wheeler, Designer
Bottom line, having a customer-centric culture is more than just a good thing, it’s become a matter of survival.
Jim Marous, Banking Strategist
User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.
Jesse James Garrett, Co-founder of Adaptive Path
A business is simply an idea to make other people’s lives better.
Richard Branson, Founder of the Virgin Group
If you’re ready to explore the power of service design to increase per partner profits, attract and retain clients and top talent, and achieve market superiority, attend my upcoming free training.